Ikeja Electric Plc has started refunding eligible customers who previously paid for electricity meters under the Meter Asset Provider programme.
The company announced this during its September virtual stakeholder engagement, where it provided updates on operations and addressed customer concerns.
Ikeja Electric said refunds will be issued as credits on customers’ vending transactions over the approved period.
“Customers can monitor their refund status online using their meter number or account number. The refund dashboard provides details including the meter cost, refund count, monthly refund amount, total refund received and last refund date, as well as the applicable refund token sent to the customer’s registered phone number or email address,” the statement read.
Customers with questions about their refunds were advised to use Ikeja Electric’s official complaint channels or visit their nearest undertaking office.
The company also warned against using unauthorised electricians following recent fatalities linked to unsafe electrical work.
Olaniyi Olayiwola, Head of Quality, Health, Safety & Environment, urged customers not to allow unqualified persons to work on power lines, climb electricity poles, tamper with installations or carry out illegal connections.
“Please do not engage electricians to climb Ikeja Electric poles. If you see someone carrying out unsafe activities around our infrastructure, kindly report to us,” Olayiwola said.
He advised customers to avoid confronting people involved in unsafe activities and instead report them through the company’s designated emergency channels.
Olayiwola also called on communities to maintain safe distances from high-voltage lines, warning that encroachment and inadequate right-of-way remain major safety concerns.
Meanwhile, Kingsley Okotie, Head of Corporate Communications, urged customers to rely on Ikeja Electric’s official platforms for information and complaints.
“Our engagement with customers goes beyond providing information. It is about ensuring that our customers have the knowledge and channels they need to stay safe, seek assistance and get their concerns properly addressed,” Okotie said.
