The Corporate Affairs Commission (CAC) has revealed that its newly introduced Artificial Intelligence-powered business registration portal is now processing over 11,000 transactions daily, marking a significant shift in Nigeria’s corporate registration landscape.
In a statement posted via its official X (formerly Twitter) handle on Sunday, the Commission acknowledged some lingering technical issues but emphasized that ongoing system refinements are already improving user experience.
Since its launch on June 30, the AI-driven platform has streamlined the registration process, delivering certificates within 30 minutes, provided a director’s National Identification Number (NIN) is successfully verified. According to the CAC, the portal also enables users to check multiple business name options at no cost, simplifying the process for budding entrepreneurs.
“You can’t compare AI with humans for service delivery. We now handle over 11,000 cases daily,” the Commission stated.
“Last Friday alone, we received 8,000 name reservation requests, all processed the same day. That would have taken two weeks manually. Automation through intelligence is necessary. It’s a change we must accept.”
Technical Hiccups Blamed on External Systems
Despite these strides, the Commission noted that some disruptions are outside its direct control. A prolonged downtime of the National Identity Management Commission (NIMC) portal has hampered the real-time verification of NINs an essential step in the registration process.
Additionally, payment issues have persisted due to intermittent outages on the REMITA platform, while stamp duty processing is sometimes interrupted when the ProTax system goes offline.
To address these bottlenecks, the CAC disclosed that it has formally requested Treasury approval for an alternative payment channel to ensure uninterrupted fee collection and transaction processing during REMITA outages.
Help Desk and Security Upgrades in Place
To manage user complaints, the CAC has set up a dedicated help desk which now responds to over 3,000 complaint emails daily, helping to fine-tune the portal’s performance through real-time feedback and troubleshooting.
Security has also been a key focus, with the Commission introducing one-time passwords (OTPs) for every transaction to protect filings from unauthorized access and cyber threats.
“The Commission is not unmindful of the fact that transition comes with challenges,” the statement read. “With valuable feedback from stakeholders, we are confident in delivering a better-quality service.”
As the CAC continues to resolve technical setbacks and optimize the system, the Commission says its goal remains clear: a faster, more secure, and entrepreneur-friendly business registration process for Nigerians.
