Central Bank of Nigeria Approves Revised Service Charter to Enhance Customer Experience

To foster ease for people doing business in Nigeria, Mr. Olayemi Cardoso, the Governor of the Central Bank of Nigeria (CBN), has given his approval for the institution’s updated Service Charter.

The announcement was made through an official statement released by the CBN on Wednesday.

The revised service charter is a pivotal requirement stemming from the Business Facilitation Act of 2022, designed to streamline business processes and enhance the overall business environment in Nigeria.

Furthermore, the charter aligns with the directives of SERVICOM Nigeria, a body under the Presidency, focused on improving customer service delivery across government agencies.

According to the statement, the service charter serves as a blueprint, detailing how the CBN commits to collaborating with its external customers to meet their service expectations, while also outlining the expectations the Bank has from its clients.

Governor Olayemi Cardoso emphasized the CBN’s unwavering commitment to providing governance that is not only responsive but also citizen-friendly as the focus is on delivering services that are not just efficient but also marked by accountability and transparency.

Among the notable features of the service charter is the inclusion of a standardized Customer Complaints Form.

This form provides customers with a structured mechanism to report service failures, promoting a proactive approach to addressing and resolving issues promptly.

In summary, the Central Bank of Nigeria’s approval of the revised Service Charter reflects a strategic move towards not only complying with regulatory requirements but also enhancing its commitment to providing top-notch customer service.

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