Minister of aviation, Festus Keyamo has said regulators of the aviation sector will begin to compel airlines to compensate passengers for delayed or cancelled flights by January 2024.
The minister disclosed this on Tuesday when he appeared before the Joint National Assembly Committee on Aviation to defend his ministry’s budget for 2024 fiscal year.
Keyamo also assured that a list of airlines that delayed or canceled flights will be published in the media on a weekly basis as part of the compensation scheme.
He said, “I have called the customer‘s satisfaction commission regarding the treatment of Nigerians. In fact, I have gone back to the committee, that is how much I am concerned.
And I have said at the last address that I gave during our stakeholders meeting in Lagos and our retreat in Warri. I said on a weekly basis, please publish the list of airlines that do not fly as at when due, canceled flights, delayed flights, how many hours it was delayed, were there compensation, actions they took as regulator against these airlines. We are starting that in January”.
The aviation minister proposed that a discount should be deducted from the flight tickets of airlines that delayed passengers as part of the compensation.
