The Federal Competition and Consumer Protection Commission (FCCPC) has formally summoned Air Peace Limited’s management to respond to mounting consumer complaints regarding the airline’s failure to refund ticket fares, even when flights were cancelled.
In a notice dated June 3, 2025, the FCCPC directed Air Peace to appear at its Abuja headquarters on Monday, June 23, 2025, amid growing public frustration over what many passengers view as violations of their consumer rights.
The directive was announced on Monday by Ondaje Ijagwu, Director of Corporate Affairs at the Commission, who highlighted that Air Peace’s practices potentially violate provisions of the Federal Competition and Consumer Protection Act 2018 specifically Sections 130(1)(a), 130(1)(b), and 130(2)(b) which guarantee prompt refunds when service providers fail to honour bookings or reservations.
The Commission’s summons, issued under Sections 32 and 33 of the Act, requires Air Peace to submit key documents, including a detailed complaint log of refund-related issues from the past year, records of all refunds processed, a comprehensive list of cancelled flights during the same period, and evidence of actions taken to mitigate the impact on affected passengers.
“The FCCPC has summoned Air Peace Limited’s management following widespread consumer grievances nationwide regarding non-refund of ticket fares, even where the airline cancelled flights,” the statement said.
“These actions contravene consumer protection laws designed to ensure fair treatment and timely compensation. The Commission demands full compliance, warning that failure to do so may result in sanctions, including fines or imprisonment, as stipulated under Section 33(3) of the Act.”
Though not referenced in the official statement, this summons follows a recent controversy involving Senator Adams Oshiomhole and Air Peace officials. The senator alleged extortion by airline staff after missing a flight, claiming that despite arriving on time, he and other passengers were denied boarding in favour of later arrivals, who reportedly paid an extra N109,100 to reschedule to a later flight.
Air Peace, however, countered that Oshiomhole arrived late, disputing the senator’s version of events. The episode has intensified scrutiny of the airline’s customer service and refund policies.
