Airlines must refund full cost of airfares to passengers after two-hour delay –FG


The Federal Government has said airline operators must refund the full cost of travel tickets to passengers after a two-hour delay.

Minister of aviation Hadi Sirika made the declaration at the weekly State House Briefing in Aso Villa, Abuja.

Sirika said “On domestic flights, delays beyond one hour, the carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour’.

“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets”.

He added that “Delay between 10pm and 4am, carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport.”

The minister read some of the rights of aviation passengers at the briefing and charged them to demand their rights whenever they are being trampled upon by airlines and urged passengers not to be unruly at the airport.

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